• Designed and developed company-wide training on newly implemented Customer Service system for agents, managers, and quality evaluators.

• Collaborated with subject matter experts.

• Designed assessment questions to assess learners’ understanding and to trigger LMS completion.

• Tools used: Articulate Storyline & Rise, Microsoft Office &Teams

• Prepared higher education courses to function in new version of Blackboard LMS.

• Performed full quality review on higher education courses.

• Made edits and updates, and adjust settings to courses as needed, directly in LMS.

• Trouble-shoot and resolve course issues that faculty and students report.

• Tools used: Blackboard LMS, Cherwell Service Management, Microsoft Office &Teams

• Designed and developed eLearning for new and existing web-based systems to demonstrate how to perform various tasks.

• Collaborated with SMEs and wrote storyboard scripts, based on content provided.

• Recorded and edited voiceover narration.

• Developed micro learning modules, to provide quick, searchable on-the-job references for performing specific system tasks, which also combine into more comprehensive new hire training programs.

• Wrote and implemented quiz questions to assess learners' understanding, and to trigger completion in the LMS (Docebo LMS).

• Published eLearning modules for LMS and loaded into LMS.

•  Developed job aid reference documents, providing step-by-step instructions.

• Tools used: Adobe Captivate, Camtaisa, Audacity, Docebo LMS, Microsoft Office &Teams

• For a multinational IT and Telcom conglomerate, assisted in writing course outline and design document for new version of existing process training.

• Wrote storyboard scripts for eLearning project.

• Collaborated remotely with project team.

• Tools used: Egnyte Connect, Smartsheet, Inc., MS Office

• Instructional design and development of online systems simulations for Electronic Health Records (EHR) systems.

• Updated Captivate-based training modules by adding, omitting, re-wording, and re-ordering content, according to client’s direction.

• Developed scored assessments with graded multiple-choice questions, and graded interactions.

• Edited narration scripts where necessary, and prepared text for voiceover recording.

• Tools used: Adobe Captivate 9, Microsoft Office Suite

• Built, edited, configured, and updated higher learning courses using Learning Management Systems (LMS).

• Tools used: Instructure Canvas, Edge LMS, Microsoft Office Suite

(Clients include Agate Publishing & PulseLearning)

• For a publishing company, developed an online suite associated with existing textbook:
  • Served as a consultant to assess client training and eLearning needs.
  • Worked with client to Identify learning objectives to map to content, and determine project design.
  • Created screen type templates to transform content from client-supplied Word docs to LMS-ready eLearning, functioning in the custom interface I designed.
  • Designed templates to accommodate functionality such as interactive media, system simulations, animated demonstrations, and assessments for checking content understanding and evaluation.
  • Interfaced with client and third party LMS administrators, to determine LMS-specific requirements.
• For a software development company, performed needs analysis and compiled tasks needed for new project:
  • Performed needs analysis.
  • Compiled tasks needed for new project.
  • Determined whether tasks were within project scope.
  • Rewrote content from client, converting it to individual audio narration scripts.
• Ongoing career-advancement work:
  • Re-worked portions of previous projects to present as work samples.
  • Retooling, and up skilling: Expanding my knowledge base in HTML5, design for mobile devices.

• Developed eLearning system training on tasks using the Epic electronic health records system for various audiences within the hospital, published for LMS.

• Created, edited and updated instruction manuals, and on-the-job reference documentation.

• Developed and adhered to realistic project plans and schedules for projects I worked on.

• Tools used: Adobe Captivate, MS Office

• For company’s clients’ projects, transformed complex content into engaging online learning.

• Developed interactive media for eLearning projects.

• Published LMS-ready eLearning courses, including customizing LMS-specific publish settings.

• Worked with clients and other project stakeholders to trouble-shoot LMS performance issues.

• Tools used: Adobe Captivate, Trivantis Lectora, Articulate Presenter, Engage & QuizMaker, MS Office

• For a large educational publishing company, secured a large contract by developing and presenting a POC (Proof of Concept) sample, which effectively communicated the vision for the project to the client.

• Designed training programs for various company clients using the ADDIE process.

• Led project design and development.

• For a large educational publishing company, secured a large contract by developing and presenting a POC (Proof of Concept) sample, which effectively communicated the vision for the project to the client.

• Tools used: Adobe Captivate, Trivantis Lectora, Articulate Presenter, Engage & QuizMaker, MS Office

• Collaborated with management to implement customer service onboarding training program, putting processes, standards, and evaluation metrics in place, to secure ISO certification for the department.

• Designed training programs using the SADDIE process (company variation of the ADDIE process).

• Developed SCORM-compliant online courses and tutorials.

• Developed instructional animations and diagrams to visually describe new processes.

• Developed interactive simulations.

• Designed employee training curriculum, consisting of a blended approach, combining eLearning and ILT.

• Wrote storyboards for online training.

• Developed assessments for eLearning applications.

• Recorded voice-over narration for online courses and tutorials, and instructed the department how to record voiceover.

• Recorded and edited videos, to implement in online courses.

• Created eLearning Templates for training department.

• Provided expertise on grainger.com functionality.

• Delivered new hire training for customer service employees in classroom environment.

• Designed, re-designed, developed, and updated internal websites.

• Collaborated with Global Pharmaceutical Operations (GPO) team members, as well as with project stakeholders within other divisions.

• Collaborate remotely with project team.

• Tools used: Egnyte Connect, Smartsheet, Inc., MS Office

• Developed media for online university courses.

• Developed media assets to visually describe content for online courses.

• Worked with faculty, subject matter experts, editors and course engineers to identify most effective methods of adding instructional value to courses.

• Developed animations and interactive media for courses.

• Managed production of media for multiple projects.

• Designed, developed and continued to manage and give strategic direction for the company website.

• Provided creative direction to Product Development team.

• Established usability standards for development of software applications.

• Coordinated online marketing efforts.

• Developed animated presentations to market products.

• Developed interactive diagrams to educate clients about issues involving online billing.

• Designed & developed clients' web sites.

• Designed & managed production of printed marketing materials.

• Responsible for working with clients to develop look and feel of e-learning projects.

• Developed screen type templates for projects.

• Responsible for designing interface, navigation, and interactive functionality for each project.

• Worked with Subject Matter Experts to determine best approach for communicating course content.

• Responsible for developing and managing production graphics.

• Responsible for identifying and allocating resources to projects assigned to the company’s Chicago area facility.

• Responsible for handling design and graphics for all projects.

• Interfaced with Cold Fusion developers to launch TrueValue.com.

• Provided Level 2 Help Desk technical support for company-developed, ASP-driven Software application.

• Responsible for forwarding domain names to client sites.

• Used NT Mail configuration to manage email accounts internally, as well as for clients.